Frequently Asked Questions (FAQs)
How do I place an order with Language Success Press?
The best way to place your order with us is through our website. If you would prefer to place your order over the phone, please email your name, phone number, location, and some good times to reach you to tanya@languagesuccesspress.com. We will call you back to take your order.
We also accept orders by fax. Please use our fax order forms:
Fax Order Form for USA orders
Fax Order Form for orders outside USA
I have questions about Language Success Products, or would like to speak with someone about placing a bulk order. How can I speak with a product expert or customer service rep?
Please fill out the contact form below. Include some good times to reach you. We will call you back. For questions about returns, please email Tanya: tanya@languagesuccesspress.com or see our returns page.
How much is shipping?
Please see our shipping rates page.
How can I check the status of my order?
Please send an email to Tanya at tanya@languagesuccesspress.com. Please include your order number and the date you placed your order.
How can I return an item?
Please see our returns page.
How do I know if an item is in stock?
All items on this website are currently in stock.
How can I reach a Language Success Press author?
Please send an email to Tanya at tanya@languagesuccesspress.com. She will forward your message on to the author.
My school has adopted one of your texts and I would like a desk copy. How do I request one?
Please send us a fax on your school letterhead. Include the name and number of the course, the name of the professor teaching the course, the dates of the course, the expected enrollment, the name of the bookstore that will be ordering the text and the expected order date (if available). One complimentary desk copy is available with each confirmed order (orders must be in quantities of 10 or more). Note: we only ship desk copies within the USA. Please allow up 2-3 weeks for delivery of the desk copy.
I am considering adopting one of your texts for my class. How can I get an examination copy?
If you are an instructor considering one of our texts for classroom adoption, you can purchase a copy of the book you are considering at 50% off the retail price, plus shipping. Please email Tanya at tanya@languagesuccesspress.com if you are interested. Please include in your email: the name of the college or school you are affiliated with, your title there, the name of the course you are considering adopting the text for, and the start date of the course.